Refund policy

At 9clever.com, your satisfaction is the heartbeat of our business. We take immense pride in crafting personalized pieces that celebrate your stories, your service, and your passions. Because every item is printed specifically for you, we want to ensure you have a seamless experience from the moment you order to the day it arrives.

1. Our 30-Day "Peace of Mind" Guarantee

If your order arrives and it’s not what you expected due to a mistake on our end, we’re here to fix it. You have 30 days from the date of delivery to reach out to us regarding:

  • Damaged or Defective Items: Torn fabric, broken mugs, or faulty printing...

  • Incorrect Items: If we sent the wrong size, or design compared to your order.

  • Lost Packages: If your tracking hasn't been updated in 40+ business days.

In these cases, we will send you a replacement at absolutely no cost to you. No need to send the faulty item back—we know your time is valuable!

2. Easy Exchanges (Size & Fit)

We want you to feel confident and comfortable in your 9clever.com gear. If the correct item was delivered but you aren't satisfied with the fit, we offer two simple solutions:

  • Option 1 (The Fan Favorite): Keep the original item and pay a small Shipping & Handling fee to receive a brand-new size. No return required! This is the fastest way to get your perfect fit.

  • Option 2: Return the original item to us at your own expense. It must be unused, unwashed, and in its original condition with tags. We will ship your replacement once we receive and inspect the return.

Please Note: Only one exchange is allowed per order. Items purchased during a sale or as promotional gifts are not eligible for exchange.

3. The Nature of Personalized Goods (POD)

Since each product is custom-made just for you, we are unable to accept returns or exchanges for:

  • Buyer’s Remorse: "I changed my mind", "I don't like its material" or "I don't like the style anymore."

  • Address Errors: Packages delivered to an incorrect address provided at checkout.

4. Refund Policy & Exceptions

Because our products are "Made-to-Order" (printed specifically for you the moment you buy), refunds are generally not applicable in the following situations (subject to a case-by-case review by our team):

  • Change of Mind: Cancellations or returns because you no longer want the item or don't like its material

  • Customer Errors: Ordering the wrong size, color, style, or providing an incorrect shipping address.

  • International Fees: Failure to pay local customs duties or fees.

  • External Delays: Factors beyond our control, such as natural disasters or customs hold-ups.

  • Final Sale: Items purchased on sale, received as free gifts, or customized pieces.

Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. How to Request a Replacement

We’ve made the process as simple as possible—no complicated forms required!

  • Snap a Photo: Take a clear picture of the damaged or incorrect item.

  • Email Us: Send the photo along with your Order Number to support@9clever.com.com.

  • Sit Back & Relax: Our support team will review your request within 24-48 hours and get your solution started.

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